Refund policy

Faberyay Balloons will take all reasonable care to ensure the production and transportation of your order to be in good condition upon delivery and will not be liable for any loss or damage once it is in the care of the recipient's hands. 

However, refunds may apply under the following circumstances:

• If your balloon pops or damages during transportation under Faberyay's possession, and a replacement can not be given on the day
• Faberyay Balloons fail to deliver your order on the scheduled day
• You've received the wrong order and a replacement can not be made on the day
  

Balloons are fragile and may pop on its own due to pressure, temperature and humidity.

Please take care to keep your balloons in a room with stable temperature to prevent disappointment.

We strive to take extreme care to ensure your whole order process is satisfactory, however we are only human and though rarely, errors may occur. If so, please contact us immediately so that we can evaluate the issue and make it right. 

For any further queries, please WhatsApp message us at 0423 383 43, or email us at faberyay.customer.happiness@gmail.com.